| Case Studies - Apollo Hospitals, Dhaka |
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| (Asia’s Largest & Most Trusted Hospital Group) |
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| Total Bed Strength |
450 Beds |
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| Implementation
Period |
2005-2006 |
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| Specialties |
| Tertiary care Hospital |
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Anaesthesiology |
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General Surgery |
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Ophthalmology |
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CT |
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Geriatrics |
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Orthopedics |
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Cardiology |
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Haematology-Clinical |
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Paediatries-Medical |
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Cardiothoracic Surgery |
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Haematology |
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Paediatries-Surgical |
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Cosmetic Surgery |
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ICCU/ICU/CTCU |
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Plastic Surgery |
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Clinical Pathology |
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Microbiology |
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Physical Medicine & Rehab |
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Dental |
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Master Health Check |
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Psychiatry |
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Dermatology |
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MRI |
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Respiratory Medicine |
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Diabetology |
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Neonatology |
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Rheumatology |
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ENT |
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Nephrology |
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Radiology & Imaging Services |
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Endocrinology-
Medical |
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Neurology |
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Transfusion Medicine/Blood
bank |
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Endocrinology-
Surgery |
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Neurology-Paediatrics |
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Traumatology |
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Emergency
Medicine |
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Neurosurgery |
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Ultrasound |
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Faciomaxillary |
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Obstetrics and
Gynaecology |
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Urology |
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Gastroenterology-
Medical |
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Oncology-Medical |
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Vascular Surgery |
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Gastroenterology-
Surgical |
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Oncology-Radiation |
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X-ray |
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General Medicine |
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Oncology-Surgical |
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| Contact Persons |
Mr. N. Haider,
G.M. IT
Dr. Parful Pawar, Director Medical Services
and Acting CEO
Mr. Majumder, Director Finance |
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| Overview |
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| Apollo Hospitals
Dhaka, a joint project of Apollo Hospitals Enterprise
Limited and STS Holdings
Limited, is a 450-bed super specialty facility poised
to deliver advanced tertiary care of
international standards to the people of Bangladesh |
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| The Hospital is at the forefront
of medical technology and expertise and provides a
complete
range of the latest diagnostic, medical and
surgical facilities for the care of its patients.
The
hospital is having all the characteristics of a
world-class hospital with wide range of services
and specialists, equipment, & technology, ambience
and service quality. |
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| Apollo Hospitals Dhaka is a
showcase of synergy of medical technology and
advances in IT
through paperless medical records |
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| The skilled nurses, technologists
and administrators at Apollo Hospital Dhaka, aided
by state of-the-art equipment provides a congenial
infrastructure for the medical professional in
providing healthcare of international standards. |
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| Promoters |
| STS Holdings
Limited, a dynamic and reputed business Group in
Dhaka, is engaged in
education, banking, real estate, manufacturing and
exports, freight consolidation and
container services etc. |
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| The group owns International
School Dhaka (ISD); managed by Council of
International
Schools (CIS), a global organization facilitating
education with its headquarters in the UK. |
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| About HIS Implementation |
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| Hospital with Paperless
Concept Computerization |
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After evaluating
from 30-35 Vendors with stiff competition on cost
effectiveness, user-friendly
and reliable software with in-depth healthcare domain
knowledge and flexibility of
customization to suit the requirements of a new
hospital, Apollo Hospitals, Dhaka selected
Akhil Systems Pvt. Ltd. to automate their new hospital
with a vision of complete Paperless and
Film less Patient Records as well as Back Office
Records. |
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This vision to maintain
complete Paperless and Film less Patient
Records, where Patient will
not carry any papers anytime to come to the
hospital was a major challenge for us. With
our
decade old experience in successful
implementation of healthcare software in
various hospitals
and with the support of Top Management,
Doctors and Nurses, this became true. |
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Today with the kind of
software provided by us enable them to see the
complete Patient
Record for OP, IP, and Emergency and Health
checkup from any terminal in the hospital. |
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The management wanted to have
not only paperless Patient Records but
paperless back office
records also, where every user in the hospital
will use the system for ordering, requesting,
indenting and acknowledging the requests and
receipts. Extensive class room training was
organized for more than 700 Users to train
them theoretically on healthcare domain and
practically to use the computerized system. |
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| Challenges faced during
Implementation |
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New Hospital with no existing
manual system |
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Designing the system to be
followed in all the departments in computerized
environment |
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Designing the software for all the
Specialty Doctors for e-prescriptions and
e-medical
records from the day one of the starting of the
hospital |
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Customization and Testing the
Software to run live without extensive
parallel-run |
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Training to more than 700 users
about the system followed in healthcare industry
and
then how to use the computerized system |
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Making live from the day of
starting the hospital |
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Complete Electronic Patient Record |
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Fully integrated front office and
back office operations |
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Also paperless environment for
Materials, Pharmacy, Finance and HR |
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| Benefits |
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Centralized Database |
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Reduced Patient Waiting Time for
Appointment and Billing |
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Reduced Patient Waiting time at
Pharmacy for collection of medicines |
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Reduced time for diagnostic Result
preparation by directly capturing the data from
machines |
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Patient Records available in the
hospital and can be referred by any consultant any
time from any location |
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On-line Statistical Data is
available to Middle and Top Management for
Decision Making |
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Financial Data available at any
given point of time |
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Human Resource data available
on-line for taking any decision on Manpower
available
and manpower required |
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On-line MIS available on Revenue,
Patient Statistics, Doctors Performance,
Department Performance, Financial Data on Budget
Vs. Actual, etc for Management
decision |
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| Modules Implemented |
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| Front Office Modules |
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Enquiry |
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Patient Registration |
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Appointment Management |
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OPD Billing & Collection
Management |
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In-Patients A/D/T Management |
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Orders Entry Management |
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In-Patients Billing & Cash
Collection |
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| Electronic Patient Medical Record |
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OPD Clinical Management |
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Master Health Checkup
Management |
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Accident & Emergency |
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In-Patients Clinical
Management |
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Operation Theatre Management |
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Medical Records, Medical
Statistics & File Tracking |
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Physiotherapy Management |
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Dialysis Management |
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| Diagnostic Modules |
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Laboratory Information System |
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Radiology Information System |
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Blood Bank Management |
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| Inventory & Pharmacy Management |
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Purchase Management |
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Material & Department Inventory
Management |
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Drug Stores & Pharmacy Management |
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| Finance & Budgeting |
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Personnel & Payroll Management |
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Doctors Accounting Management |
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Budgeting and Costing Management |
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Fixed Assets Management |
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Finance & Accounts Management |
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| Human Resource & Payroll |
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Human Resource |
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Duty Roster Management |
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Training Management |
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Payroll |
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| Ancillary Modules |
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Dietary (Food and Beverage)
Management |
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Equipment Maintenance Management |
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C.S.S.D |
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Linen & Laundry Module |
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Infection Control Management |
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Guest Relations Management |
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Library Management |
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Transport Management |
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| Management Information System |
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Information on Revenue |
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Information on Doctors Performance |
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Information on Departments
Performance |
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Information on Hospital
Performance |
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Information on Cost Vs. Budget
Analysis |
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Information on Payables and
Receivables |
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| Admin Modules |
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Centralized Hospital Facilities
Management |
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Corporate and Insurance Companies
Management |
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Software Security & Access Rights
Management |
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| Software Security & Access Rights
Management Interfaces |
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Laboratory Equipments |
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PACS Interface |
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Bar Code Interface |
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SMS Interface (planned) |
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Time Machine Interface |
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| Environment |
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Main Server |
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HP Clustered Server |
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Imaging Server |
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Siemens PACS Server |
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Internet Server |
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Proxy server |
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Operating System |
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Windows 2003 |
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Database |
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SQL Server 2000 (Planned to
upgrade on 2005) |
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Clients |
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Windows XP |
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Architecture |
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Three Tier |
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No. of Client Nodes |
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400 Nos. |
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